Privacy policy.

Flowstate Therapy ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, book services, or communicate with us, including via SMS.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Health Information: Medical history, treatment details, and other health-related data provided voluntarily.

  • Payment Information: Billing details, credit card or payment processing information (processed securely by third-party payment providers).

  • Website Usage Data: IP address, browser type, device information, and browsing behavior on our website.

  • Cookies and Tracking Technologies: Information collected through cookies and other tracking tools to improve website functionality and analyze usage patterns.

2. How We Use Your Information

We use your information to:

  • Provide and manage our services, including therapy sessions and consultations.

  • Communicate with you about appointments, service updates, and important notices.

  • Process payments and issue invoices.

  • Improve our website, services, and user experience.

  • Comply with legal and regulatory obligations.

  • Protect against fraud and unauthorized access.

3. Sharing of Personal Information

We do not sell or rent your personal information. We may share information in the following cases:

  • Service Providers: Third-party vendors who assist with payment processing, website hosting, appointment scheduling, and email/SMS communications. These providers are required to maintain the confidentiality of your information.

  • Legal Requirements: When required by law, regulation, or legal process, or to protect the safety and rights of Flowstate Therapy, our clients, and our team.

  • Medical Professionals: If necessary for coordination of care, with your explicit consent.

  • International Data Transfers: If we store or process your data outside of Canada, we take appropriate safeguards to ensure it is handled securely and in compliance with privacy laws.

4. SMS Consent and Communication

  • By providing your phone number, you consent to receive SMS messages related to appointments, reminders, and important updates from Flowstate Therapy.

  • SMS consent is not shared with third parties for marketing purposes.

  • You can opt out of SMS messages at any time by replying "STOP" to any message.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission or electronic storage method is 100% secure.

  • In the event of a data breach, we will take immediate steps to mitigate risks and notify affected individuals in accordance with applicable laws.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. After this period, data will be securely deleted or anonymized.

7. Your Rights and Choices

You have the right to:

  • Access, update, or request deletion of your personal information.

  • Withdraw consent for certain uses of your data, including marketing communications.

  • Request details about how your data is collected and used. To exercise these rights, please contact us at hello@flowstatetherapy.ca.

8. Children's Privacy

Flowstate Therapy does not knowingly collect personal information from individuals under 18 without parental or guardian consent. If we learn that we have collected data from a minor without appropriate authorization, we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." If changes significantly affect how we handle your data, we will provide additional notice, such as via email or a website notification.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at: Flowstate Therapy
171 Nepean Street, Ottawa, Ontario, K2P 0A3
Email: hello@flowstatetherapy.ca
Phone: 613-670-6629
Website: flowstatetherapy.ca