Effective Date: [20205/01/01]
Welcome to Flowstate Therapy
These Terms of Service (“Terms”) govern your access to and use of the Flowstate Therapy website (www.flowstatetherapy.ca) and all services provided by Flowstate Therapy (“we,” “us,” “our”). By using our website or booking services through us, you agree to these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Services Provided

Flowstate Therapy provides psychotherapy, ketamine-assisted psychotherapy, nurse-led ketamine sessions, and related mental health services. All services are offered by licensed professionals and are subject to availability, clinical appropriateness, and professional discretion.

Our website provides general information and allows you to:

• Learn about our services

• Book appointments or consultations

• Contact our clinic team

• Submit inquiries or referrals

Information provided on our website is not a substitute for medical advice, diagnosis, or treatment.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use our services. By using our website or booking services, you confirm that you meet this requirement.

3. Booking & Cancellation Policy

Appointments may be booked through our website, by phone, or by email.
We ask that clients provide at least 48 hours’ notice to cancel or reschedule appointments. Late cancellations or no-shows may be subject to a cancellation fee as outlined in your intake documents or confirmation emails.

4. Payment

Clients are responsible for the full cost of services unless otherwise stated in a formal agreement. Payment is due at the time of service unless prior arrangements have been made.

We accept payments through secure online platforms and issue receipts for insurance or reimbursement purposes where applicable.

5. Privacy

We are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data in accordance with Canadian privacy laws and health regulations.

6. No Medical Emergency Services

Flowstate Therapy is not a crisis center or emergency service provider. If you are experiencing a medical or mental health emergency, please call 911 or go to your nearest emergency department.

7. Intellectual Property

All content on this website—including text, images, graphics, logos, and design—is the property of Flowstate Therapy unless otherwise noted. You may not copy, reproduce, or distribute any content without our written permission.

8. Limitation of Liability

While we strive to provide accurate and up-to-date information, Flowstate Therapy is not liable for any damages resulting from the use or misuse of content on this site. We make no warranties, expressed or implied, regarding the website’s accuracy or availability.

Services are provided by licensed professionals according to their respective regulatory standards. Outcomes may vary and cannot be guaranteed.

9. Third-Party Links

Our website may include links to third-party websites for your convenience. We do not endorse or control these sites and are not responsible for their content or privacy practices.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated effective date. By continuing to use the website or our services, you agree to the revised Terms.

11. Contact

If you have questions about these Terms, please contact us at:

Flowstate Therapy
171 Nepean Street, Ottawa, ON K2P 0A3
Email: hello@flowstatetherapy.ca
Phone: 613-670-6629